Shipping is free within the contiguous US. Orders shipping to Hawaii, Alaska, Puerto Rico and all other offshore US territories need to be called in and shipping will be applied based on weights, dimensions and destination. Free shipping includes UPS or Fed Ex Ground. Ground orders will be delivered to your door or closest, safest release area to the door at the driver’s discretion. All Freight order will be delivered curbside. In some cases where the crate is too large to be unloaded using the lift gate on the back of the UPS Trucks, the customer will need to pick the crate up at the local HUB. It is the consumer’s responsibility to arrange for delivery beyond the curb or to pick up at the local HUB. Please do not schedule the installation for your hardware until it has arrived.
All carriers require a physical delivery address. Please review the accuracy of your shipping address before check out. Address changes after an order has been placed may result in additional fees. Contact us immediately after placing an order if you need to make a change. Any order that has shipped and needs to be changed will be at the discretion of the carrier and may result in additional re-route fees.
Sales order confirmations are emailed on every order. If you find a discrepancy, please notify us immediately at email@example.com to ensure you receive accurate products.
Changes to orders:
All product changes to orders must be made with 24 hours of placing your order. This must be done by emailing us at firstname.lastname@example.org.
Cancelling an order:
Cancellation must be made within 24 hours of placing your order. This must be done by emailing us at email@example.com. If the order has been completed, it cannot be canceled.
The damages must be reported to the shipping company driver and to us immediately as mentioned above in Delivery Inspection. Replacement orders for damaged goods are given priority.