FAQs

We’ve got a super simple wholesale policy for wholesalers. Email us if you got any questions to support@jubest.com

If it is a customized product, return is not supported.

Please E-mail us through support@jubest.com then we will confirm the status of the order after receiving your email. If it is not shipped, we will help cancel and reply you by email.

If the goods have been shipped and you need to return the goods after received, the cost of the return by you ( Return the goods without affecting the second sale )

Please provide the part number according to the instruction and also the quantity of the missing item(s). If you still have the package box, please provide photos of that as well so that we can determine which batch the product comes from.

With the right hardware, any door can become a sliding barn door. You will likely need to purchase specific finishes, such as latches or pulls, along with hardware like your track system. Jubest sells a wide range of barn door hardwareoptions to convert your current door into a sliding barn door. You can choose from stylish door handles and pulls, door locks, track styles, ceiling mount hardware, and more.

While it may seem like a great idea to convert your current door into a sliding barn door, it can be a challenging installation process. Since you need to configure your current door to work in a completely different manner, you can run into a lot of roadblocks. It will likely save you time and energy to buy a barn door and hardware 

Your order is made from raw materials that we manufacture from scratch. Standard barn door hardware systems take approximately 2-5 business days to make. Standard barn doors take approximately 2-3 weeks. After that these orders typically ship ground via FedEx, USPS or UPS ground. Plan on 2-5 days for shipping.

kit together, which are made to fit together properly in your specific space.

For a flush opening we typically recommend a 2″ overlay on each side to act as a light, sound, and privacy barrier. This will make your door a total of 4″ wider than the opening and 2″ taller than the opening. You can also make the door just an inch taller if you are tight on clearance. Keep in mind that you will lift your door a 1/2″ off the floor to allow it to roll. For a cased opening it is most popular and cosmetically appealing to make the door to cover all the casing. So you will measure from outside of trim to trim for the width and from the floor to the top of the casing for the height. Our doors are built on the inch so round up to the nearest inch if the exact measurement is unavailable.